Working Mothers' ezine ~Create the Life You Want to Live~
Summer 2010


Happy summer! I hope this email finds you enjoying long days and lots of light.

If this issue's headline caught your eye - yes, it was meant to be provocative and somewhat ironic. Check out the full article below for tips on how to be less defensive and more powerful in your personal and professional communication.

On a personal note, this March, our 2-year old daughter welcomed her baby brother to the world and what an amazing few months it's been. Our household has been full of love, laughter, challenge and not much sleep. There's nothing like a toddler and a newborn to keep things interesting.

With much gratitude,

In this Issue
  • Stop Being So Defensive!
  • Success Stories
  • Thank You

  • Stop Being So Defensive!

    Have you ever been in a conversation with a colleague, friend or family member about a sensitive topic and ended up in a power struggle, conflict or shutting down? Or perhaps in response to someone else's criticism, you find yourself justifying your behavior, blaming the other person or avoiding him or her all together? It sounds like defensiveness is at play.

    So, how do you stop being so defensive?

    You can start by practicing powerful, effective communication.

    Curious Questions
    One option is to ask curious, innocent, and neutral questions to understand accurately what the other person means, believes, or feels. For example, if someone acts upset, simply ask him/her directly about your assumption so he/she can confirm, deny, or qualify. For example, "Are you angry (upset, frustrated, irritated) about something?" Try to avoid questions that start with "why" as they tend to put others on the defense. For example, "Why are you so upset?" makes an assumption (which may or may not be accurate) and will likely make the other person feel like they've done something wrong. Instead, try "I get the sense that you may be upset. Am I reading this accurately?"

    Nothing More Than Feelings
    Another way to approach a sensitive conversation is to make statements that start with "I feel". If you're simply stating what you genuinely feel and you use a neutral tone, the other person can't say you're wrong. Your feelings are your feelings and clearly stating them will help to stave off a power struggle from the get-go. For example, instead of saying to your partner "You're always late", try "I feel disappointed when we don't get to eat dinner together."

    But(t) out!
    A third way to nip defensiveness in the bud is to use "and at the same time" instead of "but". Often times when you use the word "but", it negates everything you said before the "but". For example, instead of "I understand you had to work late but I made dinner" try, "I understand that you had to work late and at the same time I made dinner". Notice how it changes the whole tone of the message? Again, it doesn't blame the other person. Instead, it simply states the facts.

    Next time you find yourself in a potentially defensive situation, try out these tools. They may help you avoid unnecessary conflict, gain respect and strengthen personal and professional relationships.

    Amber Rosenberg is a professional life coach who helps high-achieving working mothers manage guilt and stress and re-define success on their own terms. Through personal and corporate coaching programs, she empowers women to achieve success that's balanced and helps employers create a more supportive work environment for these valued employees. Clients include Adobe, Morgan Stanley, Google, San Francisco Department of Unemployment, and hundreds of women and men throughout the United States.

    A working mother herself, Amber spent 12 years struggling to create her own balance in the Fortune 500 and non-profit fields and is passionate about helping mothers actively choose how they want to spend their time. A popular speaker and expert resource for national print, TV and radio media outlets, Amber contributed to the book Inspiration to Realization with a chapter on "How to Manage Your Love/Hate Relationship with Time". To sign-up for a complimentary coaching consultation, order a copy of her book or sign-up for the Working Mothers' free quarterly e-zine, go to

    Quick Links...

    Find out about workshops

    Success Stories:

    "Before working with Amber, I felt like I was constantly playing catch-up at home and at work. I was stressed out and exhausted and felt like I didn't have enough of myself to give. Through coaching, I've learned how to re-define my roles of mother, manager and wife and am enjoying what it feels like to be successful again."
    - Jessica Montel, director of marketing, mother of three

    "Amber's coaching has helped me to feel more in control of my time. I learned to focus on the things I absolutely have to do and how to say "no" or delegate for everything else. I'm getting more done in less time and am able to spend more quality time with my family."
    - Layla Adams, sales executive, mother of one

    $19.95 (plus tax & shipping)


    Reviewed by Entrepreneur Magazine as 'summer's best bets' for women, I am a contributing author for the book "Inspiration to Realization" with a chapter called: 'How to Manage Your Love/Hate Relationship with Time'. Other chapters focus on: how to say 'no' without feeling guilty; tools to discover your secret weapon against stress; how to turn your small business into a brand-name success and much more.

    "The collective wisdom in this book is a critical resource for women who want to bring joy and fulfillment into their lives...every day."
    -- Ruth King, Author, The Ugly Truth about Small Business

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